Shipping policy
Shipping
Orders will ship within maximum 5 business days. Should a part have a longer delivery time, we will inform you by mail or telephone.
If a part cannot be delivered within 15 business days, you will be given the option to cancel the order and get a refund.
Shipping rates
Shipping costs will be automatically calculated and added to your order.
The shipping costs will be shown when you check out. but áfter you have selected the destination country.
Small, flat and lightweight parts, such as gaskets, can be send in a letterbox package by registered mail at more economical rates.
If you prefer this option, please check with us what the possibilities and rates are before you place you order:
Update Sep 2025: It is currently not possible to send anything to the United States by regular mail, as PostNL has temporarily suspended this service.
This is due to the fact that USPS is currently unable to handle customs clearance due to the new import tariffs.
The DHL/UPS/Fedex dilemma
Courier companies, such as UPS, DHL and Fedex, determine the price for sending packages based on the package weight or the package volume (volumetric weight).
The highest number is used to calculate the shipping costs.
To determine the volumetric weight, the dimensions (in cm) are multiplied and divided by 5000.
For example:
1) package weight: 10 kgs
package dimensions: 40 x 40 x 20 cm
Volumetric weight: (40 x 40 x 20) / 5000 = 6.4 kgs
In this case, the actual package weight of 10 kgs determines the shipping costs
2) package weight: 10 kgs
package dimensions: 60 x 60 x 20 cm
Volumetric weight: (60 x 060 x 20) / 5000 = 14.4 kgs
In this case, the actual package weight of 14.4 kgs determines the shipping costs
